What happens to a claim if a Duty to Assist error is identified?

When a Duty to Assist error is identified in a claim, it necessitates returning the claim for correction because the Duty to Assist is a critical requirement under the law that mandates the VA to help claimants obtain evidence necessary to substantiate their claims. If an error is detected indicating that the VA failed to fulfill this obligation—such as not obtaining relevant medical records or failing to provide necessary notifications—the claim cannot simply proceed through the normal processing channels. Instead, it must be corrected to ensure that the claimant receives a fair evaluation and that all pertinent evidence is considered. This correction process is vital to uphold the integrity of the claims process and to ensure that veterans receive the benefits they are entitled to based on a thorough review of their claims.