What action does the RMC take regarding service treatment records when no claims folder exists?

The correct action taken by the RMC regarding service treatment records (STRs) when no claims folder exists is to maintain the STRs until they are requested. This ensures that the vital medical documentation remains secure and accessible for veterans who may later need them for claims or benefits purposes. By keeping the STRs on file, the RMC plays a critical role in protecting the interests of veterans, as these records can be essential in establishing eligibility for VA benefits, medical care, or disability claims.

This approach reflects a commitment to safeguarding veterans' health information while adhering to regulations and policies governing record keeping. It allows for a systematic way to manage records that are important for potential future claims, ensuring that necessary documentation is not lost due to the absence of a claims folder.